Business Profile

Competitive Edge Research & Communications

San Diego, CA

John Nienstedt, Chief Executive

“We’re moving the call center to El Paso because California has become inhospitable to (telephone) interviewing jobs,” Nienstedt said. “Rather than moving it offshore, I wanted to move my call center somewhere in the United States.”

In June, San Diego city voters increased the city’s minimum wage from $10 to $10.50 per hour, rising to $11.50 on Jan. 1. Meanwhile, California is scheduled to lift its wage floor to $15 an hour by 2022, a level San Diego may or may not surpass with its inflation-adjusted formula. …

El Paso offered generally lower business costs, yet California’s rising wage floor was the deciding factor in moving the company’s call center, Nienstedt said Tuesday.

- Source: San Diego Union-Tribune  (link)

  • California

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